Relationship Management In 21st

Specification:

• Publisher : Vakils Feffer & Simons
  
• by : Viney Kirpal, G. K. K. Singh
  
• Cover : Paperback
  
• Language : English
  
• Edition : 1999
  
• Pages : 416
  
• Weight : 500
  
• Size : 8.4 x 5.4 x 0.8 inches
  
• ISBN-10: 8187111313
  
• ISBN-13: 978-8187111313

Description:

The book emphasizes the role of people-interaction in the workplace. Kripal and Singh extend the meaning of relationship management beyond the popular notion of customer care to mean a careful handling of one’s association with peers, subordinates and superiors. Presenting a proposal of 6 Es (managers must be entrepreneurial, ethical, empathetic, free of egos, clear in their expectations, and inspiring as role models or examples), the authors provide solutions to three-hundred typical human relationship problems.